The Mental Shift That Changed Everything

The Mental Shift That Changed Everything

So, as I write this, it has been almost two whole years since I wrote my last blog post.

And to kick things off again, I wanted to share a video of an emotional story from my past…

To tell the honest truth, I kind of run my blog the same way I run my businesses.

If there isn’t something really worth shouting about, I simply don’t do it. Whether it be a product, a blog post or promoting products. If I dont get excited, I dont get involved. (Regardless of the potential money up for grabs)

It’s also been two years since my last product launch too..

This is almost exactly the opposite of what you will see other marketers do. In fact, in a recent interview, the interviewer said to me:

“Most marketers would worry they are no longer relevant if they hadn’t launched a product in two years, but you managed to not only stay relevant, but ensure people stayed interested!”

And you know what?

Business is great, sales are at an all time high and we have a waiting list of people begging for our next product.

So, how did we manage to do this, without the usual barrage of constant self promotion and hype?

To find out, watch this short video, from a presentation I gave at the sold out “Software Seminar” event in San Diego.

(Where I shared the stage with other marketing greats like Frank Kern and shared my tactics to success in business)

In this video, I explain an emotional turning point for me in my past, which also cemented my business philosophy.

The philosophy that has meant, we can continue to be a highly successful, seven figure business, without launches, hype or constant promotion, year after year.

I hope you enjoy the video and get something out of it. Please leave a comment if you do!

P.S.
(After this clip, I went on to share my training on setting up a successful software business from scratch, for the next hour. If people are interested, I may post the full video soon)

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48 Comments

  1. Chris Brown

    I admire what you did, and I would like to think I’d have done the same. You support the ‘underdog’, not the Top Brass bosses, and to hell with our own ‘job safety’

    Nearest I came to this was working at Woolworths. The “management” INSISTED that every customer got offered postage stamps, phone top ups and a video tape. (not one, all of them!) Even if the customer had been in yesterday, and got the same speil. I refused to goad the customer into increasing company’s profit line. (My ideology is if the customer wants them, they’ll ask for them!) It got to the point where other staff would “fill shelves” behind me, and tip off management if i didn’t offer the items. When I was hauled in front of bosses and asked to “explain myself”, I told them what they could do with the job; I refused to MAKE customers spend more than they intended.

    So you might say it served them right that “Woolies” went bankrupt!

  2. Jerry Roberts

    Thanks, Josh.

    Been there. Your story brought back a memory for me.

    I once managed an office for a guy who was shortchanging a key client, something that the client discovered and got verification of from members of our staff.

    The client then called me and asked some direct questions. I gave the wrong answers because I had taken the word of my employer as gold.

    The client thought I was lying to him.

    I got the facts from the staff members then called my boss and explained the situation, asking for input on how to proceed.

    His response was that I was to repudiate the other staff members, and perpetuate the lie.

    I couldn’t believe it. The client had it all in detail, how we were mishandling his agreement. I said that we should just explain our reasons, apologize, and make what amends were necessary. The boss insisted that I do as he ordered.

    I refused.

    It cost me the job and resulted in a bit of financial difficulty, but I was always glad to be out of there.

    Later, I learned that my former boss had gone to the client and to save the contract he blamed the whole episode on me…that I had made the decisions.

    To his credit the client didn’t believe it, and told me so a couple of months afterwards.

    Integrity isn’t just about how others see you, but more importantly how you see yourself.

    1. JoshBartlett

      Interesting to hear your story Jerry.. and interesting to hear that the client instinctively knew who to trust.

      I think we all usually know in the end who is right and who is wrong. Obviously your desire to do the right thing showed to the client.

      Lessons and stories like these are great to hear as a reminder that there are good people out there who will treat others how they themselves would want to be treated.

      Thanks for the comment.

  3. Eden

    Finally! Hey great post and video Josh. Very inspiring when I first saw this last year. Love to see the full presentation you gave. My last post was in march so almost as good as you 😉 take care Josh

    1. JoshBartlett

      Thanks Eden, great hearing from you buddy.

      Don’t forget to keep as active as you can.. It is always slow going in the early days, but you will do great things.

      Thanks for reading and commenting, I look forward to reading your next blog post, whenever that is.

      All the best to you and your family.

  4. Matt Horwitz

    Wow Josh – this is a great video. Very nice to hear that story and the fact that you had the courage to stand against your superiors and cancel the agreement.

    I’m a happy customer of EVP, and you guys do make awesome stuff !

  5. Jim Tuffin

    Good to hear you again Josh!

    It is very interesting what happened to you. Today, treating your customers badly seems to be more common now than ever before. I sometimes wonder how a business ever gets itself into that situation. Greed perhaps? Fear? Stupidity?

    Have they forgotten that important rule – It takes a lot of hard work to get a customer – and hardly any to lose them!

    In this day and age with all the competition that is around, gaining loyalty from your customer is ‘king’! Treat them right and they will keep coming back. Treat them badly and they will not only go, but tell all their friends as well.

    Well done Josh … I wonder how many other have done a similiar thing?

  6. Steve

    Excellent Josh, wise words. Not only moraly right but very good business sense. We are in business for the long term and not just to make a fast buck (pound) and that will only happen if we put the customer first!

  7. Jack Brutschin

    I once heard Richard Brandson say: If you cannot provide a better service for your customer, you better work for a company that does. Otherwise it makes no sense to go into business yourself. And while soliciting for a job, keep that question in mind: Are they doing: customer then figures or vice versa?. Yeah, it is a great lesson.

  8. Sherry Lynn Simoes

    Great video, it is nice to see that you have integrity and care about the customer. I believe all things happen for a reason and tat situation changed your life and of course the lives of many others who are trusting you today to help them succeed. Thanks for sharing!

  9. Jim Williams

    Now I understand how you can go without a blog post or creating a product in 2 years.

    With your integrity and business practices, you will always succeed.

    Thanks for the inspiration to keep my own business on track.

  10. Alex Hannah

    Great story Josh. I learned that lesson as well several years ago. I currently am a business owner and have used EVP for several years, I simply wouldn’t have a business if it wasn’t for it!

    Keep up the great work!

    1. JoshBartlett

      Alex, thank you very much for your kind words.

      I am glad to hear EVP has been useful to you. And best of luck with your business!

      Thanks for the comment and I look forward to seeing you back here soon.

  11. Russ

    Awesome story Josh. Been there myself… TWICE! Walked away both times. Eventually started my own business offline and was told, “You have NO business sense… you’ll NEVER make it!”

    After 25 years of running my own VERY SUCCESSFUL practice, I ‘retired’ from that ‘real-world’ business to pursue my online dream. And I KNOW deep down in my heart that I will be able to not only duplicate my offline success; I will far surpass it because I’m no longer limited by location as to the audience I’ll be able to reach.

    After all, I’m still me… the guy who believed from the very bottom of his heart that the CUSTOMER should ALWAYS be the PRIMARY REASON for doing anything.

    All the best from Toronto,
    Russ

    P.S. EVP is AWESOME. I’ve had it for some time and at first didn’t realize just how great it really was. However, now that I’m using it more and more, it just seems to get better and better. Thank you so much for being who you are and doing what you do!

  12. Lou Rodriguez

    Josh, what’s inspiring about your story is that faced with a decision on doing the ‘right thing’ versus making money, you stuck to your core values of who you were way before your paths crossed with that family. They were lucky to have run into you that day. Courage comes in many different forms. On that day, you showed courage, which led to doing good for another, which made you, I’m sure, feel good about yourself! (your wife might not have felt the same since courage doesn’t pay the bills, but you can never have enough good Karma and on that day, you banked some good Karma :)

    I’d like to add one last thing: Always putting the customer first, as you so eloquently point out, leads to loyalty, which leads to reciprocity! Isn’t that the true winning formula for success in anything anyway?

    1. JoshBartlett

      Thank you Lou.

      I always remind myself (and others) that you should be in business for some other reason than money.

      No person who has seen real lasting success has simply “been in it for the money”, there HAS to be more than that.

      We are in business to make a difference, make the best products we can and to help people as much as we can in their journey. (With our tools and training)

      Money is the side affect of that.

      Thanks for the post.

  13. Don

    Thanks for the video Josh. In today’s world we need more people to have that attitude. You are an encouragement to many of us to make a stand and be a helper and not a hindrance. Keep up the good work.

  14. Kath Roberts

    Nice to hear the honesty Josh and so true about believing in your product or service. If your heart’s in it as well as your head and it feels right its fine. I teach the essense of what you were talking about here because when we work on the inside everything on the outside falls into place and that means we’ve got to be congruent and aligned with our deepest values then we’re in flow state and well on the way to success in what we love to do.
    Coincidentally I used to work in Bristol too, many years ago and recruited for many of the household names in the City and I like and have purchased EVP !

  15. Olgi

    Josh, Loved your story! We need more like this. I think the world is changing more and more of us realize this is the only way. Thanks for your input and the great product.

  16. Geoff Reese

    Thanks Josh for staying true to your values and having some integrity.

    I won’t get into it but I had a similar experience. I ended up quitting the company which in turn gave me an opportunity to start my own business.

    That scary painful experience ended up being a huge blessing.

    Stay Strong and Be Inspired.

  17. Bill Taylor

    Hi Josh:

    Great story.

    It was a bank what more can I say – I worked with one for 6 years and saw enough stories like this. I guess Diamond is proving our point at present with whats going on with LIBOR.
    (I am from the UK too so I understand your accent :-)

    Love you product and look forward to seeing what you come out with next.

    Stay strong, keep your passion, do unto others.

    Bill

  18. John Flynn

    As an early early customer of EVP, I can say you walk your talk with integrity and absolutely placing the customer first. I use EVP on so many of my websites, memberships and more… Thanks for a great product, but more than that, thanks for being trustworthy. :-)

  19. Steve Jaffe

    Great, great video and lesson. Thanks for sharing. Please share the rest of the video- would love to hear your story.

    I just started using EVP again after about a year’s absence. I was shocked at all the features it has. just a killer product.

    Steve

  20. Tim Goodwin

    Thank you Josh

    Got a lot of respect for you and your story as it mirrors my story when I quit my last “real” job.

    Love your software, I just hope you bring something else out as good as Easy Video player!

    Tim

  21. Robin Lee

    Hey Josh,
    Thanks for sharing your story with us. Hard as it was it was the right thing to do and you did yourself proud.
    BTW I purchased EVP Unlimited when it first launch many moons ago – and love it to this day. Great product, great customer service.

  22. Terry LeMoigne

    Jesus said it best, but your version was right on the mark. “Also, just as YOU want men to do to YOU, do the same way to them” Luke 6:31. If people really practiced what you have found to be the best way to treat others, the world would not be such a mess. You truly deserve your success. I use your EVP and your support is as good as the product. Thanks for your contribution to all of us who call ourselves your happy customers.

    1. JoshBartlett

      Great post Terry, thank you.

      That is my favorite rule to remember in life. I think we should all try to live by it as much as possible.

      Thank YOU for being a customer and for the kind words. We really appreciate it.

  23. AL

    Thanks Josh , fantastic video and statement, You know after completing 25 years in the Army, i too disagreed with a lot of the crap and decisions being made, i too quite after a statement made towards me from some idiot wearing a bigger badge, which apparently gives you the right to talk to people like shit. From that day, i decided to be in charge of my own army, and refuse to work for anyone else ever again. The simple message looking after people, is so simple people don’t get it, they can’t see anything but money hence their short lived lifes in business. All the best buddy and keep up the great work. Love EVP.

    1. JoshBartlett

      Thanks for the kind words Al, and congratulations on making such a bold move.

      25 years is a long time, it must of been a scary transition, but one that was all the more worthwhile once you did it.

      Good luck with everything and thanks for using EVP!

  24. Adam Leipzig

    Great story, well told. And important to share. I quit my first job when my boss reversed a very painful decision I had had to make for the good of quality in general. Since then, I have quit 2 other jobs — when they became too corporate or just not fun. It’s always a right decision to leave when your gut or your heart tell you to leave. In fact, if more people would do what you did, we would have a far better society in general.

  25. Sam

    Oh you tease! Of course we want to hear how you set up a successful software business from scratch. You knew that didn’t you?!

    I don’t do Facebook but let Farrell know that I’m sure that together you could make a decent job of a coalition. You both say it with integrity – oh and you’re both expat Brits which implies something …… no, I’m not going there.

  26. karen

    Hi Josh, what a great story and act of kindness and courage! I think I would feel exactly the same as you. It almost made me cry! I don’t like seeing people ripped off (especially by financial institutions), life is too short. The more kindness in the world makes a better planet. Its good to be able to hold your head high with having good ju ju and integrity.

    I would love love love to see the rest of this video if you happen to publish it on your blog.

    here’s to you continuing success and happiness. take care, Karen

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